Termini e condizioni del servizio

TERMS AND CONDITIONS OF SALE

Seller identification

Srl " branded products concluded remotely through the website www.bwildecollection.com ( hereinafter referred to as the "Website") is governed by the following general conditions of sale (hereinafter indicated as "General Conditions of Sale").

The products offered on the Site are sold by BHB World Srl (hereinafter referred to as the "Seller") is a company incorporated under Italian law, with registered office in Rome - 00162– Italy, Via XXI Aprile, 12 - VAT number IT15303351009 and registration number registration in the Business Register of REA ROMA n.1581819 in the person of the pro tempore legal representative , Mr. Aleksandra Badura                        

Art. 1 - Definitions

1.1 The expression " online or remote sales contract " means the sales contract relating to the Seller's movable tangible assets, entered into between the latter and the Customer within the context of a remote sales system using telematic tools, organized by the Seller .

1.2 The expression " Customer " means the natural person who completes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out, over the age of 18. The resale or transfer for any commercial or professional purpose of the products purchased on the Website.

1.3 The term "Seller " means the subject as identified above or the subject who sells the goods through the website.

1.4 The term " Products " means the goods of direct production of "BHB World Srl " offered for sale on the online shop, called BHB World Srl , for distance selling.

1.5 The use of the distance selling service is governed exclusively by these General Conditions of Sale published on the Website and in force at the time of purchase, and is reserved exclusively for Customers as defined above.

1.6 Any changes and/or additions to the Conditions of Sale will be effective only in relation to purchases made after the date of publication of the new version of the General Conditions of Sale. The replacement of these General Conditions of Sale with a new version implies the automatic inapplicability, ineffectiveness and unenforceability of the same towards the Seller in relation to purchases made after their elimination from the Website and this also in the event that said General Conditions of Sale Sale are in any case consultable and/or accessible to the public through other websites, other than the one indicated above. The Seller reserves the right to make changes and/or additions to these General Conditions of Sale at any time.

1.7 The products offered for sale on the Website may only be purchased if delivered to countries belonging to the European Union and to non-EU countries for which delivery is activated from the website. Russia and the African continent are excluded.

 

 

Art. 2 - Object of the contract

2.1. With this contract, the Seller sells and the Customer remotely purchases, via telematic tools, the tangible movable property presented and offered for sale on the site

2.2. The products referred to in the previous point are illustrated, with specific and detailed indication of their characteristics, in the section of the web portal accessible at the address: www.bwildecollection.com

Art. 3 - Availability of products

3.1 The Customer acknowledges that the products offered by the Seller on the Website (hereinafter referred to as the "Products") may be subject to variable availability and is therefore aware that the Seller will have to check their actual availability at the time of purchase .

3.2 The Seller ensures, through the telematic system used, the processing and fulfillment of orders without delay. For this purpose, it indicates in real time, in its electronic catalogue, the number of available and unavailable products, as well as the shipping times.

3.3 Should an order exceed the available quantity, the Seller will notify the Customer via e-mail that the good can no longer be booked or the waiting times will be indicated to obtain the chosen good, asking whether or not he intends to confirm the 'order.

3.4 The Seller's computer system, in this case, will confirm as soon as possible that the order has been registered by forwarding a summary email to the Customer.

3.5 The Seller reserves the right to vary the Products offered for sale on the Website at any time, without notice.

Art. 4 - Purchase procedure

4.1 Each Product offered for sale on the Website can be viewed via a specific link which allows you to view the photographic images of the Product or its packaging, the description, the additional information required by law and the unit price.

4.2 The Products chosen by the Customer will be placed in a special section (hereinafter referred to as the "Cart"). The description of the Products, together with one or more photographic images will be included in the Customer's Cart.

4.3 The Customer acknowledges that the image of the Product published on the Website may not exactly coincide with that of the Product delivered to the Customer. In fact, some variations are possible due to the technical characteristics and color resolution of the device used by the Customer. Consequently, the Seller will not be responsible for any differences in the graphic representations of the Products shown on the Website.

4.4 By accessing the cart item, the Customer will be able to view the selected products and the total price of the purchase order. The Customer, before confirming the order proposal, is required to verify the correctness of the number and type of products listed therein. Once the correctness of the order has been verified, the Customer must complete the purchase form according to the instructions provided on the Website.

4.5. The purchase procedure ends when the Customer, selecting the appropriate button, gives the final confirmation of the order which will then be sent to the Seller for the consequent activities. After the validation of the order, the Customer will not be able to make any changes.

4.6 In order to confirm the order, the Customer must declare that he has read and accepted these General Conditions of Sale as well as the privacy policy . At the end of the purchase procedure, the Customer should save or print the General Conditions of Sale.

4.7 The purchase procedure must be completed in full; otherwise, the order cannot be correctly transmitted and processed by the Seller.

4.8 The orders and the Customer's data necessary for the purchase will be archived by the Seller for the period of time and in compliance with the conditions established by the legislation in force from time to time. Any use of the data for purposes other than the purchase will be subject to a prior and express consent of the Customer, on the basis of the conditions specified in the privacy policy published on the Website.

4.9 The Customer is aware that he is responsible for the correctness and truthfulness of all the data entered on the Website or in any case used during the purchase phase.

Art. 5 - Conclusion of the contract

5.1 After the confirmation of the order, the latter is sent to the Seller to be processed and cannot be further modified or cancelled.

The order placed by the Customer will be taken over by the Seller only if the entire purchase procedure has been completed regularly, without any error being highlighted by the Website. After placing the order, the Customer will receive an email with which the Seller will communicate that he has received the order. This e-mail cannot be understood as acceptance of the order. The acceptance of the order and, therefore, the conclusion of the contract will take place according to the provisions of point 5.2 below.

5.2 The contract stipulated between the Seller and the Customer must be considered concluded when the Customer receives the confirmation e-mail from BHB World Srl . The confirmation e-mail will be sent to the address indicated by the Customer in the purchase form and will contain the confirmation and summary of the conditions of the purchase, such as: the description of the Product, including all relevant information on the same, the price order total, shipping costs, any taxes for non-EU destinations, the address for submitting any complaints, information on after-sales assistance services, the existence of the right of withdrawal and the relative methods of exercise .

5.3 The Seller reserves the right not to accept the order placed by a Customer in the following cases:

1. a) unavailability, even temporary, of the Products included in the Order;
2. b) existence of a legal dispute between the Seller and the Customer relating to a previous order;
3. c) if the Customer on previous occasions has committed violations of the General Conditions of Sale or has not fulfilled his obligations;
4. d) if it has emerged that the Customer purchases the Products for the purpose of reselling or transferring them for commercial or professional purposes.

5.4 In the cases indicated above, the Seller will notify the Customer by e-mail, within 30 (thirty) days from the date of effective receipt of the Order Proposal, of any cancellation of the orders received. In this case, no Order Proposal shall be considered accepted by the Seller and no contract shall be considered concluded between the Seller and the Customer.

5.5 In the event of partial unavailability of the ordered Product, before receiving the Confirmation email, the Customer will be able to choose whether to receive only the available Products or cancel the order entirely. If the cancellation is only partial, the Customer will be charged only the amount, including all shipping costs, relating to the Products actually purchased.

Article 6 - Prices

6.1 All the sales prices of the products are indicated on the website , are expressed in Euros and constitute an offer to the public pursuant to art. 1336 of the civil code.

6.2 The total amount of the price shown in the Cart total includes the shipping costs.

6.3 For non-EU countries shipments are made in DAP, therefore any customs duties and charges are always the responsibility of the recipient of the shipment.

6.4 Delivery costs are free for orders equal to or greater than Euro 250.00 for Italy or for orders equal to or greater than Euro 500.00 for the EU. For orders over €2,500.00 outside the EU, Delivery Duty Paid (DDP) will be applied.

6.6 The prices published on the Website and shown on the Shopping Cart at the time of order confirmation will be charged to the Customer, provided that the Products ordered are available at that time. The Seller reserves the right to change the prices of the Products offered for sale on the Website at any time and without notice.

6.7 The Seller only accepts credit cards and other payment methods expressly indicated on the Website.

6.8 For the purposes of payment by credit card, the Customer confirms and guarantees that he is the owner of the credit card used for the purchase and the correctness of all the data relating to it, entered during the purchase phase, such as: the number, the expiry date and, if necessary, the security code. The transaction will be charged to the Customer only after:

1. a) verification of credit card details;
2. b) receipt of the debit authorization from the company issuing the credit card used by the Customer;
3. c) confirmation of the availability of the product by the Seller and in any case after the Order is ready to be processed.

6.9 For the purposes of payment through other payment service providers , the Customer confirms and guarantees that he is the holder of the account used for the purchase.

6.10 All communications relating to payments are made using third-party encryption systems to protect the transactions (e.g. PayPal payment system).

6.11 Any refund to the Customer will be credited to the iban specified by the same on the return form. The Seller, in the event of exercising the right of withdrawal, will therefore refund the purchase price immediately after receiving the return of the goods sold and having verified the condition of the same.

Art. 6 – Proof of the Transaction

6.1 The Parties accept electronic evidence within the framework of their reports ( email, back-up , etc. ). The parties agree that the data recorded by the Seller is proof of all the Customer's transactions on the site. The data recorded by the payment system is proof of financial transactions. Try covenant.

Art. 7 – Delivery times and methods

7.1 The Products will be shipped to the address indicated by the Customer in the Order Proposal. At the time of delivery of the Products, the signature of the Customer or his designee will be required.

7.3 The Products sold on the Website may be purchased and delivered exclusively in the Countries indicated in art. 1.7. Therefore, any orders with shipments to be made outside these countries will be automatically rejected during the order processing procedure.

7.4 Shipping costs will be expressly indicated, separately from any other cost or expense, at the conclusion of the Order compilation procedure and prior to the selection of the order confirmation by the Customer.

7.5 If the Seller fails to deliver the Products ordered within the aforementioned term, the Customer may ask the Seller to make the delivery within an additional term appropriate to the circumstances, pursuant to current legislation, without prejudice to the Customer's right to terminate the contract immediately if the ordered Product is not delivered within the additional term indicated, if any.

7.7 The Seller reserves the right to divide an order into several shipments, according to the availability of the Products. In this case, the Seller will inform the Customer by e-mail and may charge the Customer the price separately only for the Products actually shipped or in a single solution.

7.8 Upon shipment of the purchased Product, the Customer will receive an e-mail at the address indicated in the order. This e-mail will contain a shipment tracking code and an exclusive link that will allow real-time delivery tracking. The Customer Service of BHB World Srl will provide assistance for any possible problem related to the delivery. The Customer can contact the Seller's Customer Service at +39 345 334 6612 or at the email hello@bwildecollection.com

7.9 The Customer will assume the risk of loss or damage to the Products only when the same, or a third party designated by him and other than the carrier, will physically come into possession of such Products. At the time of delivery, the Customer is required to verify that:

1. a) the number of packages delivered corresponds to what is indicated in the transport document attached to the goods shipped;
2. b) the packaging is intact and not altered even in the closing tapes if present.

7.10 In the event that the delivered goods present any damage presumably caused by transport, the Buyer may refuse the delivery and immediately notify the Seller, who will make the necessary complaints to the shipper, arranging for a new shipment once the redelivery has been received. of the disputed goods.

7.11 In the event that the customer still decides to accept the delivered goods, despite the packaging being seriously damaged and/or tampered with, in order to safeguard his rights he will have to contest the unsuitability of the package with the courier, affixing the writing "RESERVE OF CONTROL OF GOODS DUE TO …” (indicating the reason for the reservation in question) on the delivery document, of which he must keep a copy.

7.12 In the event of non-delivery of the Products, due to the absence of the Customer and/or his designee at the address indicated, the courier appointed by the Seller will contact the Customer in order to make 2 further delivery attempts within a maximum of 5 days. Once this deadline has elapsed without it being possible to deliver the Products due to unavailability/absence of the Customer, the order will be automatically canceled by the Seller without the latter being held responsible for the non-delivery. In this case, taking into account the characteristics of the Products, the risk of alteration of the same and the Products will be returned to the Seller who will be able to withhold the amount already paid by the Customer relating to the shipping cost and that of the Products .

Art. 8 – Limitations of liability

8.1 The Seller assumes no responsibility for disservices attributable to force majeure (including disservices resulting from epidemics and/or pandemics) or unforeseeable circumstances.

8.2 The Seller cannot be held responsible towards the Customer except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet beyond its control or that of its subcontractors.

8.3. Furthermore, the Seller will not be liable for damages, losses and costs suffered by the Customer following the non-execution of the contract for reasons not attributable to him.

8.4. The Seller assumes no responsibility for any fraudulent or illegal use that may be made, by third parties, of credit cards, checks and other means of payment, for the payment of the products purchased, if it demonstrates that it has adopted all the possible precautions on the basis of the best science and experience of the moment and on the basis of the ordinary diligence required.

Art. 9 - Obligations of the Supplier for defective products, proof of damage and recoverable damages

9.1. The Seller cannot be held responsible for the consequences deriving from a defective product if the defect is due to the conformity of the product with an imperative legal rule or a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, it still did not allow the product to be considered defective.

9.2 No compensation will be due if the injured party was aware of the defect in the product and the resulting danger and nevertheless voluntarily exposed himself to it. Likewise, defects deriving from bad and/or incorrect use of the goods purchased, from external causes (e.g. bumps, falls, etc.), from carelessness and improper use cannot be attributed to the responsibility of the Seller.

9.3 In any case, the injured party must prove the defect, the damage, and the causal connection between defect and damage.

Art. 10 Product Conformity

10.1. Once delivered, the Products must be checked by the Customer in order to ascertain that they correspond to the Products ordered and that they do not show obvious defects or damage to the packaging. The legal guarantees of conformity provided for by current legislation are applicable to the sale of the Products.

10.2. In the event of a lack of conformity, the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement, or to an appropriate reduction in the price or termination of the contract.

The Customer can ask, at his choice, the seller to repair the goods or to replace them, free of charge in both cases, unless the requested remedy is objectively impossible or excessively expensive compared to the other.

One of the two remedies is to be considered excessively burdensome if it imposes unreasonable expenses on the seller compared to the other, taking into account:

1. the value that the goods would have if there was no lack of conformity;
2. the extent of the lack of conformity;
3. the possibility that the alternative remedy can be carried out without significant inconvenience for the consumer

In case of production defects or lack of conformity, the Customer will have the right to have the product replaced without further costs, unless the requested replacement is objectively impossible. Should this hypothesis occur, the Customer may request a refund of the price paid, or a reduction of the purchase price.

10.3 The Customer is required to report the non-conformity defect within 15 days from the date on which he discovered the defect and, therefore, from the moment he received the goods.

10.4 In order to report the presence of faults and defects in the Products and obtain one of the remedies listed above, the Customer may contact the Seller at the addresses indicated in article 12 below.

10.5 The Seller will indicate to the Customer the procedures to follow, aimed at obtaining the remedies provided for by law, also taking into account the type of Product and its product category.

Art. 11 - Warranty and assistance methods

11.1 For the purposes of this contract, it is assumed that the consumer goods comply with the contract if, where relevant, the following circumstances coexist:

1. a) they are suitable for the use for which products of the same type are normally used;
2. b) conform to the description given by the seller and possess the qualities of the good that the seller has presented;
3. c) have the usual qualities of a product of the same type, public statements on the specific characteristics of the goods made in this regard by the seller.

 

In the event of a lack of conformity, the customer may request, alternatively and free of charge, under the conditions indicated below, the replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is objectively impossible to satisfy, or is excessively burdensome for the seller pursuant to art. 130, paragraph 4, of the consumer code.

11.2 The request must be sent in writing, or by filling in the appropriate standard return form to be sent to the email. The seller will indicate his willingness to process the request, or the reasons that prevent him from doing so, within fourteen (14) working days of receipt.

11.3 In the same communication, if the seller has accepted the Customer's request, he will indicate the methods of shipping or returning the product as well as the deadline for returning or replacing the defective product, if the replacement is impossible or excessively expensive.

11.4 In the same communication, if the seller has accepted the customer's request, he must indicate the proposed price reduction, or the methods for returning the defective product. In such cases, it will be the customer's responsibility to indicate the methods for re-crediting the sums previously paid to the seller.

11.5 As regards any damage caused by a defective product, the provisions of European directive 85/374/EEC and the provisions of the Consumer Code and subsequent amendments apply.

Art. 12 - Customer assistance

12.1 The Seller guarantees complete pre- and post-sales assistance. Therefore the customer may request any information from the Seller by e-mail at the address or telephone number

Art. 13 - Buyer's obligations

13.1 The Purchaser undertakes to pay the price of the goods purchased in the times and ways indicated in the contract.

13.2 Once the online purchase procedure has been completed, the Purchaser undertakes to print and keep this contract received by e-mail attached to the purchase order confirmation.

13.3 The information contained in this contract has, however, already been viewed and accepted by the Purchaser - who acknowledges it - before the purchase confirmation, through electronic procedures.

Art. 14 - Right of withdrawal and ways to exercise it

14.1 If the Customer is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), he has the right to withdraw from the contract, without any penalty and without specifying the reason, communicating it to the Seller within the term of fourteen (14) days, starting from the day on which the Customer or a third party indicated by the Customer and other than the Carrier, receives the ordered goods and acquires physical possession of the goods.

14.2 To exercise the right of withdrawal, the Customer is required to inform the Seller of his decision by filling in the specific withdrawal item indicated in the return form or with an explicit declaration, to be sent to the address

14.3 To meet the withdrawal deadline, it will be sufficient to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.

14.4 In the event of withdrawal, all payments made to the Seller will be refunded to the Customer, including delivery costs (with the exception of additional costs deriving from any choice by the Customer of a type of delivery other than the least expensive type of delivery standard offered by us), without undue delay and in any case no later than 14 days from the day on which the Seller was informed of the withdrawal. These refunds will be made using the same means of payment used by the Customer for the initial transaction, unless he has expressly agreed otherwise; in any case, the Customer will not have to incur any costs as a result of such reimbursement.

14.5 The refund may be suspended until receipt of the goods.

14.6 In the event of receipt of the goods covered by the contract, the Customer must return the goods or deliver them to the Seller at the headquarters of BHB World Srl , viale delle Milizie 8, 00192, Rome - Italy, without undue delay and in any case within 10 days from the day on which the Customer communicates his withdrawal from the contract. The carrier appointed by BHB World Srl will provide for the collection , according to the methods that the Customer will receive following the communication of the withdrawal.

14.7 The term will be considered respected if the return of the goods is made within the expiry of the period of 10 days from the communication of the withdrawal.

14.8 The direct costs of the return will be borne by the Customer. In the event of partial deterioration of the goods, the Customer will only be responsible for the decrease in the value of the goods resulting from their handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Art. 15- Filing and access to contractual documentation

15.1 The Customer must read the contractual documentation on the site in the section GENERAL CONDITIONS OF SALE. After completing the order form, the Customer is required to print and keep the contractual documentation.

Art. 16 – General conditions of sale

16.1 These conditions of sale are understood to be fully accepted by the principal/customer with the placing of the order.

16.2 In the event of force majeure and/or other similar events such as to prevent or delay production, BHB World Srl has the right to reduce the order quantity or make partial deliveries and, therefore, extend the shipping date or cancel the sale, without right for the customer to fees and/or indemnities of any kind. Given the craftsmanship, the individual items may vary in size, weight, decorations and color and these discrepancies cannot give rise to disputes. It is up to the purchaser to carry out the necessary qualitative and quantitative checks on the goods upon acceptance.

16.3 Any problems and/or anomalies with the product must be reported within 14 (fourteen) days of delivery to customer service at the email address: hello@bwildecollection.com

Art. 17 - Correction of any data entry errors

17.1 In the event of incorrect or incomplete data with respect to the standard , an error message will appear which will warn the Customer of the need for correction or integration.

17.2 The online trade of the products on this site is governed by Italian law and in particular by the Civil Code, the Consumer Code and Regulation (EU) no. 2016/679.

Art. 18 - Conclusion of the contract

online contract is considered concluded when the recipient of the service has received from the supplier, by electronic means, the acknowledgment of receipt of the acceptance of the order.

Art. 19 - Protection of privacy

online sales is mandatory as it is necessary for order processing and shipping and for billing. This information is strictly confidential.

19.2 Failure to provide information will result in the automatic rejection of the order. The Seller undertakes not to disclose the information provided by its customers to third parties. They are used solely for internal management purposes, that is, for order management, billing, service, solvency, marketing or personalized advertising without the list being exhaustive. In this regard, please refer expressly to the privacy policy applied by BHB World Srl in accordance with Regulation (EU) no. 2016/679.

Art. 20 - Intellectual property

20.1 All texts, comments, illustrations and images reproduced on the website are covered by copyright . All rights reserved.

20.2 Any partial or total reproduction without the Seller's consent is expressly prohibited. The purchase of products does not in any way imply the transfer or concession of intellectual property rights.

Art. 21 - Applicable law

21.1 For anything not expressly provided for herein, the provisions of the law in force in the Italian legal system apply and in particular, for consumers, the provisions of Section II, Chapter I, Title III of Legislative Decree n. 206/2005 and subsequent amendments and additions (Consumer Code).

Art. 22 - Jurisdiction in the event of a dispute

22.1 In the event of disputes concerning the application , interpretation, execution and violation of the purchase contracts stipulated via the internet, the Court of Rome (RM) will be competent to resolve them.