Informativa sui rimborsi

Shipping cost

Free express shipping  for all orders in the EU, Italy, and USA.  

Art. 1 – Delivery times and methods

1.1 The Products will be shipped to the address indicated by the Customer in the Order Proposal. At the time of delivery of the Products, the signature of the Customer or his designee will be required.

1.2 For security reasons, the Seller will not process any order addressed to a post office box, nor will it accept any order in which it is not possible to identify the natural person receiving the order and his/her address.

1.3 The Products sold on the Website may only be purchased and delivered in the countries indicated in art. 1.7 (SEE GENERAL CONDITIONS OF SALE). Therefore, any orders with shipments to be made outside these countries will be automatically rejected during the order processing procedure.

1.4 Shipping costs will be expressly indicated, separately from any other cost or expense, at the conclusion of the Order compilation procedure and prior to the selection of the order confirmation by the Customer.

1.5 In accordance with current legislation, the maximum term within which the Seller must deliver the purchased Products, except in cases of force majeure or unforeseeable circumstances, is 30 (thirty) days from the date of conclusion of the contract.

1.6 If the Seller fails to deliver the Products ordered within the aforementioned term, the Customer may ask the Seller to make the delivery within an additional term appropriate to the circumstances, pursuant to current legislation, without prejudice to the Customer's right to terminate the contract immediately if the ordered Product is not delivered within the additional term indicated, if any.

1.7 The Seller reserves the right to divide an order into several shipments, according to the availability of the Products. In this case, the Seller will inform the Customer by e-mail and may charge the Customer the price separately only for the Products actually shipped or in a single solution.

1.8 Upon shipment of the purchased Product, the Customer will receive an e-mail at the address indicated in the order. This e-mail will contain a shipment tracking code and an exclusive link that will allow real-time delivery tracking. The Customer Service of BHB world s.r.l. will provide assistance for any possible problem related to the delivery. The Customer can contact the Seller's Customer Service on the number or email

1.9 The Customer will assume the risk of loss or damage to the Products only when the same, or a third party designated by him and other than the carrier, will physically come into possession of such Products. At the time of delivery, the Customer is required to verify that:

1. a) the number of packages delivered corresponds to what is indicated in the transport document attached to the goods shipped;
2. b) the packaging is intact and not altered even in the closing tapes if present.

1.10 In the event that the delivered goods present any damage presumably caused by transport, the Buyer may refuse the delivery and immediately notify the Seller, who will make the necessary complaints to the shipper, arranging for a new shipment once the redelivery has been received of the disputed goods.

1.11 In the event that the customer still decides to accept the delivered goods, despite the packaging being seriously damaged and/or tampered with, in order to safeguard his rights he will have to contest the unsuitability of the package with the courier, affixing the writing "RESERVE OF CONTROL OF GOODS DUE TO …” (indicating the reason for the reservation in question) on the delivery document, of which he must keep a copy.

1.12 In the event of non-delivery of the Products, due to the absence of the Customer and/or his designee at the address indicated, the courier appointed by the Seller will contact the Customer in order to make 2 further delivery attempts within a maximum of 5 days. Once this deadline has elapsed without it being possible to deliver the Products due to unavailability/absence of the Customer, the order will be automatically canceled by the Seller without the latter being held responsible for the non-delivery. In this case, taking into account the characteristics of the Products, the risk of alteration/perishability of the same and in order to protect the health and safety of the Customers, the Products will be returned to the Seller who may withhold the amount already paid by the Customer relating to the shipping cost and that of perishable Products and as such no longer transferable to third parties.

Art. 2 – Limitations of liability

2.1 The Seller assumes no responsibility for disservices attributable to force majeure (including disservices deriving from epidemics and/or pandemics) or unforeseeable circumstances.

2.2 The Seller cannot be held responsible towards the Customer except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet beyond its control or that of its subcontractors.

2.3. Furthermore, the Seller will not be liable for damages, losses and costs suffered by the Customer following the non-execution of the contract for reasons not attributable to him.

2.4. The Seller assumes no responsibility for any fraudulent or illegal use that may be made, by third parties, of credit cards, checks and other means of payment, for the payment of the products purchased, if it demonstrates that it has adopted all the possible precautions on the basis of the best science and experience of the moment and on the basis of the ordinary diligence required.

1. Product Compliance

3.1. Upon delivery, the Products must be checked by the Customer in order to ascertain that they correspond to the Products ordered and that they do not show obvious defects or damage to the packaging. The legal guarantees of conformity provided for by current legislation are applicable to the sale of the Products.

3.2. In case of production defects or lack of conformity, the Customer will have the right to have the product replaced without further costs, unless the requested replacement is objectively impossible. Should this hypothesis occur, the Customer may request a refund of the price paid. There may also be a reduction in the purchase price or the termination of this contract.

3.3 It is understood that the Customer loses this right if he does not report the non-compliance defect to BHB world s.r.l. within 15 days from the date on which he discovered the defect and, therefore, from the moment he received the goods. In any case, BHB world s.r.l. is responsible only for lack of conformity that occurs within 15 days of delivery of the Product. The direct action to enforce the defects is prescribed within 15 (fifteen) from the delivery of the Product.

3.4 In order to report the presence of faults and defects in the Products and obtain one of the remedies listed above, the Customer may contact the Seller at the addresses indicated in article 12 below.

3.5 The Seller will indicate to the Customer the procedures to follow, aimed at obtaining the remedies provided by law, also taking into account the type of Product and its product category.

Art. 4 - Warranty and assistance methods

4.1 The Seller is liable for any lack of conformity that occurs within 15 days of delivery of the product. For the purposes of this contract, it is assumed that the consumer goods comply with the contract if, where relevant, the following circumstances coexist:

1. a) they are suitable for the use for which products of the same type are normally used;
2. b) conform to the description given by the seller and possess the qualities of the good that the seller has presented to the consumer as a sample;
3. c) have the usual qualities of a product of the same type, public statements on the specific characteristics of the goods made in this regard by the seller.

The customer loses all rights if he does not report the lack of conformity to the seller within 15 days from the date on which the defect was discovered. In the event of a lack of conformity, the customer may request, alternatively and free of charge, under the conditions indicated below, the replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is objectively impossible to satisfy, or is excessively burdensome for the seller pursuant to art. 130, paragraph 4, of the consumer code.

4.2 The request must be sent in writing, or by filling in the appropriate return form to be sent to the email . The seller will indicate his willingness to process the request, or the reasons that prevent him from doing so, within seven (7) working days of receipt.

4.3 In the same communication, if the seller has accepted the Customer's request, he will indicate the methods of shipment or return of the product as well as the deadline for returning or replacing the defective product, if the replacement is impossible or excessively expensive.

4.4 In the same communication, if the seller has accepted the customer's request, he must indicate the proposed price reduction, or the methods for returning the defective product. In such cases, it will be the customer's responsibility to indicate the methods for re-crediting the sums previously paid to the seller.

4.5 As regards any damage caused by a defective product, the provisions of European directive 85/374/EEC and the provisions of the Consumer Code and subsequent amendments apply.

 

Returns Policy

Pursuant to art. 52 of the legislative decree 6 September 2005 n. 206 ("Consumer Code"), you have the right to withdraw from the contract signed with the Seller without any penalty and without having to provide any reason, within fourteen (14) days from the day you received the purchased products.

Before making a return, please inform us of the reasons at: hello@bwildecollection.com

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How to make a return

Not satisfied with your order and want to return it? No problem. Here's what to do:

- Fill out a standard return form

- Contact your courier to arrange collection of the return

Repayment times

Once the returned product has been received, BHB world s.r.l. will proceed with the immediate refund.

Refund times are between 1-3 working days and the credit will be made to the IBAN indicated on the return form.

Customer service

5.1 The Seller guarantees complete pre and post sales assistance. Therefore the customer can request any information from the Seller by e-mail at hello@bwildecollection.com or by telephone +39 345 3346612.