TERMS OF SALE
The following General Terms and Conditions of Sale govern the sale of merchandise and products offered on our website www.bwildecollection.com. The products purchased on our website www.bwildecollection.com, bear the trademark “B.WILDE” directly attributable, as to ownership of AMBRA INTERNATIONAL s.r.l., with the registered office located in Viale delle Milizie 8 – 00192 Rome (Italy), registered in the Registry of Enterprises of Rome REA RM N. 1244869, VAT NUMBER and FISCAL CODE N. 10624471008. Customers may request any information through our assistive services by contacting Customer Service, in which, moreover, it is possible to receive any information regarding orders, shipment, returns, and refunds of the merchandise purchased on the website www.bwildecollection.com.
1. COMMERCIAL POLICY
The products presented on the website www.bwildecollection.com are offered for sale by means of an electronic commerce exclusively for selling products to the “consumer”; i.e. person/persons acting through the use of the website www.bwildecollection.com, for purposes unrelated to his trade, business, or profession. If you are not acting as a “consumer” we advise you to avoid purchasing products on the website www.bwildecollection.com. The Seller, therefore, reserves the right to not accept orders from persons other than those who are not assuming the role of a “consumer” or orders that do not comply with its trade policy. These General Terms and Conditions of Sale govern exclusively the offering, the forwarding, and the acceptance of purchase orders of products available on www.bwildecollection.com between the above-mention qualified users and the Seller. The General Terms and Conditions of Sale, instead, do NOT govern the provision of services or the sale of products by any other parties, that hypothetically may appear on the website through banners, links or any other hypertext links, other than the Seller. We advise anyone, before placing orders and purchasing products and/or services from parties other than the Seller, to verify their conditions of sale; the Seller in not responsible for provision of services by any parties other than the Seller or of the conclusion of any e-commerce transactions between users of www.bwildecollection.com and third parties.
2. BINDING AGREEMENT BETWEEN THE SELLER AND CUSTOMER
2.1 To finalize the purchase of one or more products on www.bwildecollection.com, customers must fill out the order form and send it electronically, via computer, to the Seller, following the applicable instructions.
2.2 Prior to the purchase of products, through the transmission of the order form you will be asked to carefully read the General Terms and Conditions of Sale and the Return Policy; print a copy by clicking on the print command, advising to save and make a copy of such files for the personal use of the customer. A summary of the commercial and contractual policies that are proposed for the purchase of products will also be provided, of which contains a link to the General Terms and Conditions of Sale and an informative summary on the essential characteristics of every ordered product along with the applicable price (including all of the applicable fees and additional taxes), the means of payment that may be utilized for purchases, the delivery methods of purchased items, the methods of handling complaints, and the cost of shipment and delivery; in addition to the references also, geographical address, and the email address of the Seller and the by what date the Seller will ship the purchased products. In addition, the Seller will provide a summary of the conditions and procedures of exercising the right of withdrawal (returns) and the procedures and time restrictions of the returning purchased products (Return Form). The advisory of circumstances in which the customer will lose the right to annul the contract will also be provided. If applicable to the purchase, customers will also be informed that, in case of returning merchandise, the customer will have to bear the cost of return.
2.3 Within the order form, which is displayed immediately before the finalization of the purchase agreement, a brief summary including information of the essential characteristics of every product ordered will be provided, along with the price (including all applicable fees and additional taxes) and the shipment costs (therein, including all eventual additional costs incurred by your choosing of a shipment type which is faster and/or different than standard shipping). The agreement is finalized when the Seller receives the order form, by electronic means, completed in due manner and upon verification of correctness and insertion of the customer’s data.
2.4 The order form will be archived in our database for the amount of time required to process the form and in accordance with the law. Access to the order form will be given to the customer by consulting the section, “My Order.”
2.5 At the time of submitting the order form, the customer will be informed that such submission implies the obligation to pay the indicated price. Before proceeding with the transaction, the customer will be asked to identify and correct any errors of the data entry.
2.6 The available language to finalize the agreement with the Seller is English.
2.7 At the conclusion of the agreement, the Seller will assume the responsibility for every purchase order.
2.8 The Seller may opt to not proceed with purchase orders that do not offer a sufficient guarantee of solvency; those that are incorrect and/or incomplete, or in the event that the products are unavailable. In such cases, the Buyer will be informed, via email, that the contract is not finalized and the specific reason why the Seller has not proceeded with the purchase order. In the case that the products, presented on www.bwildecollection.com, are no longer available or are no longer for sale at the moment of the submission of the order form, it will be the responsibility of the Seller to communicate the eventual unavailability of products, in a timely manner, and in any case, within thirty days becoming effective the day following that in which the purchase order was submitted to the Seller. In the case of the purchase form already being submitted and the payment being made, the Seller will arrange for a reimbursement, without undue delay, as already anticipated by the customer and the agreement will be interpreted as completed between the two parties.
2.9 With the electronic submission of the order form, each customer unconditionally accepts the present General Terms and Conditions of Sale regarding purchasing procedures of products offered on the website www.bwildecollection.com.
2.11 At the conclusion of the agreement, the Seller will send, via email, a receipt of the purchase order containing the General Terms and Conditions of Sale and a document reminding customers of the terms of the return policy, and therefore, all of the information already included in the summary of the commercial and contractual conditions displayed before the purchase procedure.
3. WARRANTIES AND INDICATION OF PRODUCT PRICES
3.1 The merchandise for sale on www.bwildecollection.com is products exclusively bearing the trademark “B.WILDE”.
3.2 The Seller does not offer for sale used, irregular, or products of lower quality than that which corresponds with the standard of the market.
3.3 The essential characteristics of the products are presented on www.bwildecollection.com within each, and every, product page. The images and the colors of each product for sale on www.bwildecollection.com could possibly not correspond with the exact characteristic due to the internet browser or monitor utilized by the user.
3.4 The product prices are subject to change or updates. Customers should, therefore, accept the final sale price before sending the relevant order form.
3.5 Purchase requests coming from countries not listed amongst those in the “splash page” cannot be accepted by the Seller.
3.6 All products are accompanied by an attached identification tag with a disposable seal. We ask that you do not remove the tag and the relative seal from the purchased product, as they are an integral part of the product.
3.7 In the case of the customer wishing to make a return, the Seller has the authority to not accept the return or to not give any refunds in correspondence the purchase; the Seller may deny the return or refund if the corresponding tag has been removed, altered, or damage from its original status, as clarified in paragraph 7.10.
4.1 For the payment of merchandise and the applicable costs for shipping and delivery, customers must follow the indicated procedures within the order form. In no case will there be additional costs beyond those actually incurred by the Seller in relation to the payment method chosen by the customer.
4.2 When paying by credit card, the financial information (for example, credit/debit card number or the date of expiration) will be forwarded, through means of an encrypted protocol, to the bank institution Banca Popolare di Novara – Gruppo Popolare or other banks that provide the relative services of electronic pay; without third party intervention, such services would not be offered to you in any way. In addition, such information will never be used by the Seller if not to complete the relative procedures for every single purchase, to issue the relative reimbursements in the case of eventual return of products, and as a result of wishing to make a return; otherwise, in the case that it becomes necessary to prevent or report a fraudulent act on the website www.bwildecollection.com to the police authorities. The price of purchase and costs of shipments for the relative merchandise, as indicated in the order form, will be charged to the bank account of the customer the moment that the purchased merchandise has been shipped.
5. SHIPPING AND DELIVERY OF MERCHANDISE
To understand the specific terms for the shipment and delivery of merchandise, our customers should consult the Customer Service area. We, therefore, recommend our customers to pay extra attention to what is written in the section because the information provided, herein, is an integral and essential part of the General Terms and Conditions and, therefore, should be fully understood and accepted at the moment of the submission of the order form.
6. CUSTOMER SERVICE
Customers may request any information through our assistive services: contact the customer assistance or for more information or clarifications access the Customer Service area.
7. RIGHT OF WITHDRAWAL/RETURNS
7.1 You have the right to terminate the agreement with the Seller, without any penalty and without specifying any reason, within (14) days starting from the date the merchandise purchased on www.bwildecollection.com were received. It is possible to exchange the purchased product with another product.
7.2 To withdrawal from the agreement and make a return the customer may utilize the Return Form (complying with the form standards in regards to the art. 49, paragraph4 of the Consumer Code) or, otherwise, to prepare and send, to the Seller, other unequivocal statement of their decision to withdrawal from the agreement. If a customer chooses to utilize the Return Form to submit online directly to www.bwildecollection.com, the Seller will then send a confirmation upon receiving the return request from the customer. However, if the customer chooses to send another form of notice of return, the responsibility of adhering to the correct and timely execution of the right of withdrawal, will fall upon the customer. In the case that the customer chooses to utilize the Return Form submitted online, directly, to www.bwildecollection.com, the Seller with send the confirmation via email notifying the customer of the received request of return.
7.3 Once the withdrawal from the agreement is expressed, the customer must return the merchandise to the Seller, utilizing a delivery carrier, within fourteen (14) days, beginning from the date in which the customer communicated to the Seller their intention to make a return.
7.4 The only additional charges required by the customer are the costs of returning the purchased merchandise, unless the Seller has specifically expressed that the customer is exempt of such charges at the time of purchase and on the additional conditions listed on the Return Form that the customer may take advantage of through the shipping agent.
7.5 If the customer chooses to use the shipping agent indicated by the Seller on the Return Form, they however will not have to, in first person, arrange for the payment of the return of the purchased products. The payment of the return costs of the purchased products will be made, on behalf of the customer, directly by the Seller, which will liberate the customer of having the obligation of organizing the payment for the return shipment. In regards to the actual payment of the return shipping, the Seller will retain a part of the reimbursement as a forfeit sum, which will be the cost of standard shipping of the products purchased. In addition, from the moment of the return of the purchased products, using the shipping agent indicated by the Seller in the Return Form, the Seller exonerates the customer of any liability in the event of missing or damaged merchandise during transportation.
7.6 If the customer chooses to utilize a different shipping service other than that indicated by the Seller in the Return Form, the customer will then, instead, be responsible of making the payment, in first person, for the return shipment of the purchased goods. In such case, an amount equivalent to the cost of standard shipping will be reimbursed; meanwhile the additional expenses that may accrue due to choosing a type of shipment and delivery different and/or faster than that of standard shipping will not be reimbursed. The customer will then be held liable in the event of missing or damaged items that may occur during transportation and shipment; which is due to a negligent choice of shipping service and/or the chosen method of delivery.
7.7 The right of withdrawal – besides compliance with the terms and conditions described in the previous paragraphs, 7.1, 7.2, 7.3 and 7.4 – is exercised properly if only if the following conditions are fully respected:
a. The Return Form which is submitted online directly through www.bwildecollection.com must be correctly completed and submitted to the Seller within fourteen (14) days of receiving the merchandise;
b. The merchandise must not be used, worn, cleaned or otherwise subjected to the intervention of atmospheric agents;
c. The identification tag must be still intact and attached to the merchandise with the disposable seal still in place and untouched;
d. The merchandise must be returned in the original packing in which the customer received it;
e. The merchandise must be shipped with the shipping agent within fourteen (14) days, beginning from the date that the customer communicated with the Seller their desire to return the merchandise, and therefore terminate the agreement;
f. The merchandise must not be damaged.
7.8 If the right of withdrawal is exercised following the terms and conditions indicated in this paragraph 7, the Seller will arrange the reimbursement of eventual sums already collected for the purchase of the products according to the expected terms and conditions.
7.9 Refunds will be made to the customer as quickly as possible and, in any case, within fourteen (14) days from the date in which the Seller became aware that the customer exercised their right of withdrawal, in other words, desire to return merchandise. At this time the return procedures will be initiated, once verifying the proper execution of the terms and conditions above indicated, as specified in paragraph 8.
7.10 However, if the terms and conditions in exercising the right of withdrawal are not respected by the customer, of which the letters a), e) and f) of the previous paragraph 7, the customer’s right to reimbursement of the sum(s) already paid to Seller will not be recognized. Within fourteen (14) days of sending the email in which will be communicated to the customer the refusal of the refund, the latter may choose to get back, at their expense, the merchandise in the state in which it was returned to the Seller, giving notice of it to the Seller, and in accordance with the conditions that will be communicated. Otherwise, the Seller may keep the merchandise, in addition to the sum already paid for the purchase.
Should such conditions not be respected of which are listed in the subparagraphs lettered b), c), and d) of the previous paragraph 7.7, the customer will not be entitled to full reimbursement of the sum already paid to the Seller, being held responsible for the decrease in value of the returned merchandise, resulting in a use different from that authorized by the Seller. In this circumstance, from the expected reimbursement will be subtracted a percentage between 10 to 90 percent of the corresponding sum paid to the Seller for the purchase of the returned items, as will be specifically notified, via email, by the Seller. Within fourteen (14) days of the sending of the email notifying the customer of the sum subtracted from the reimbursement, the customer may choose to get back, at their expense, the merchandise in the state in which they returned it to the Seller, giving notification of it to the Seller, in accordance to the conditions that will be communicated. Otherwise, the Seller may keep the merchandise and a sum corresponding to the percentage subtracted from the reimbursed of the merchandise.